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Workflow Automation

7 articles

Stop Paying a Human to Do a Robot's Job

Stop Paying a Human to Do a Robot's Job

You hired a virtual assistant to buy back your time — and instead became the manager of a very expensive data-entry clerk. Here's how to sort your VA's task list into 'human work' and 'workflow work,' and hand off the right things to software.

If Dave Gets Hit by a Bus, So Does Your Zapier Account

If Dave Gets Hit by a Bus, So Does Your Zapier Account

Your most critical business process might live entirely inside one person's head — and one person's Zapier login. A case for treating internal automations like production code, with owners, docs, and versioning.